Frequently asked questions
Short answers to the things people ask most. If you don't see your question here, email us at [email protected].
What can I forward?
Texts, links, screenshots, emails, videos, invoices, charges on a statement, requests from someone who claims to be your boss, anything you're unsure about. If it has words, a link, or an image, Darwin can take a look.
Where will Darwin reply if I email it?
In the same email thread. Forward something to [email protected] and Darwin's response lands as a reply to your message.
Does Darwin always get it right?
No. No automated system is perfect. False positives and false negatives both happen. Darwin is a second pair of eyes; it's not a replacement for your judgment. Always think before you send money, share information, or click a link, even if Darwin gives you the all-clear.
Does Darwin work with all email clients?
Not yet. Right now Darwin works with Gmail. Support for other clients is on the roadmap.
How safe is the link sandbox?
Any link you send Darwin — in a text, an email, or a screenshot — gets opened inside an isolated browser environment we control, never on your device. You see what the destination page actually looks like without touching it yourself, and Darwin flags anything that looks like a phishing kit, a credential trap, or a malware drop.
What happens to the things I forward?
We take privacy seriously. We want you to feel safe forwarding anything that feels off, whoever sent it. We don't sell personal data, and we don't share your number or email for marketing. Submissions help improve scam detection for everyone, and identifiable ones are anonymized or deleted within 36 months. Full details are in our Privacy Policy.
Does Darwin train on my data?
No. We don't use your submitted data to train, fine-tune, or otherwise improve our AI or machine-learning models.
How do I stop messages from Darwin?
Reply STOP to any Darwin text to opt out at any time. Reply HELP or email [email protected] if you need a hand. Message and data rates may apply, and message frequency varies with your activity.
How do I delete my data?
Email [email protected] with the subject line "Data Deletion Request". We acknowledge within 5 business days and complete the deletion within 30, subject to the limited exceptions described in our Privacy Policy.
How do I get help or report a problem?
Reach the team at [email protected]. If you found a scam Darwin missed, or got an alert that looks wrong, please send it our way. That feedback is how Darwin gets sharper for everyone.
How can I give feedback?
Email us at [email protected]. Feature requests, bugs, scams we missed, alerts that looked off. We read all of it, and the team is small enough that user feedback shapes the roadmap directly.